Who We Are
55hd operates the online gaming platform at 55hd.ws, offering casino games, live dealer tables, fishing games, and sports betting to players in Bangladesh. When this policy says "55hd", "we", or "us", it means the company running 55hd.ws. When it says "you" or "player", it means anyone who registers an account, browses the site, or contacts our support team.
For any privacy-related question, write to us at [email protected]. We respond within 24 hours, seven days a week.
What Data We Collect
We collect only the information we genuinely need to run your account, process payments, and keep the platform safe. Here is what that includes:
Registration data
- Full name and date of birth (we verify you are 18 or older)
- Mobile number and email address
- Preferred currency (৳ BDT) and country (Bangladesh)
- Username and hashed password — we never store your password in plain text
Identity verification (KYC)
- National ID Card (NID), Passport, or Driving Licence scan
- A selfie or live photo taken during the KYC review
- KYC is required before your first withdrawal and reviewed within 12 hours
Device and usage data
- IP address and approximate location (city level)
- Browser type, operating system, and device model
- Pages visited, session duration, and in-game actions
- App version if you use the 55hd Android app (version 3.5.20)
Communication data
- Live chat transcripts and email threads with our support team
- Feedback, complaint records, and bonus claim requests
Why We Use Your Data
We process your data only when we have a clear reason to do so. The table below maps each purpose to its legal basis.
| Purpose | Legal Basis | Details |
|---|---|---|
| Account creation & login | Contract | Needed to deliver the service you signed up for at 55hd.ws |
| Payment processing | Contract | Deposit via bKash, Nagad, Rocket, or Upay; withdrawal to the same wallet |
| Age & identity verification | Legal obligation | Confirms you are 18+ before any withdrawal is released |
| Fraud & security monitoring | Legitimate interest | Detecting duplicate accounts, bonus abuse, and suspicious logins |
| Responsible gaming checks | Legal obligation | Monitoring deposit patterns; supporting self-exclusion requests |
| Promotional offers | Consent | Sending bonus alerts via SMS or email — you can unsubscribe any time |
| Customer support | Contract | Responding to your questions via 24/7 live chat or email |
| Platform improvement | Legitimate interest | Analysing game performance and load times to improve the 55hd experience |
Payment & Transaction Data
All deposits and withdrawals at 55hd go through local mobile-money networks: bKash, Nagad, Rocket, and Upay. We record the transaction reference number, amount in ৳ BDT, timestamp, and payment method for every transaction.
We do not store your full mobile-banking PIN or password. Payment credentials are entered directly on the payment provider's screen and never pass through our servers. The minimum deposit is ৳150 and the minimum withdrawal is ৳1,000.
Cookies and Tracking
55hd uses cookies and similar tracking technologies to keep your session active, remember your language preference, and understand how players navigate the site.
Types of cookies we use
- Essential cookies — keep you logged in and your bets in session; cannot be disabled without breaking the platform
- Analytics cookies — anonymised page-view data to identify slow-loading pages and popular game categories
- Preference cookies — remember display settings and selected payment method
- Marketing cookies — only set when you have given consent; used to avoid showing you ads for games you have already played
You can clear or block cookies in your browser settings at any time. Blocking essential cookies will prevent login. Blocking analytics or marketing cookies will not affect gameplay.
Who We Share Data With
We do not sell your personal data to any third party. We share it only when necessary:
- Game providers (Spribe, Playtech, JDB, Habanero, Sexy Gaming, Ezugi) — receive only a session token to load a game; they do not receive your name or payment details
- Payment processors (bKash, Nagad, Rocket, Upay) — receive your wallet number and transaction amount to complete deposits and withdrawals
- KYC verification partner — receives your ID document and photo to confirm your identity; data is deleted from their systems after the check is complete
- Fraud prevention services — receive anonymised device fingerprints and IP addresses to detect multi-accounting
- Regulatory authorities — we will disclose data if required by a valid legal order; we will inform you unless prohibited by law
All third parties we work with are contractually required to handle your data only for the specific task we hired them for and to delete it afterwards.
How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & registration data | 5 years after account closure | Regulatory compliance and dispute resolution |
| Transaction records | 7 years | Financial audit trail requirements |
| KYC documents | 5 years after account closure | Anti-money-laundering obligations |
| Chat and email logs | 2 years | Customer service quality and dispute evidence |
| Marketing consent records | Until you withdraw consent + 1 year | Proof that communications were lawful |
| Anonymised analytics | Indefinite | No personal data remains after anonymisation |
When the retention period ends, your data is deleted or irreversibly anonymised. You can request early deletion — see your rights below.
Your Rights as a Player
You have the following rights over the personal data 55hd holds about you. Submit any request by emailing [email protected] with the subject line "Privacy Request". We will respond within 30 days.
- Access — ask for a copy of all data we hold about your account
- Correction — ask us to fix inaccurate details (name spelling, mobile number, etc.)
- Deletion — ask us to delete your account and personal data; we will delete everything not required by law
- Restriction — ask us to pause processing while a dispute is under review
- Portability — receive your account and transaction data in a machine-readable file (CSV or JSON)
- Objection — object to processing based on legitimate interest (such as marketing analytics)
- Withdraw consent — stop receiving promotional SMS or emails at any time by replying STOP or emailing us
Exercising these rights will not affect your ability to continue playing at 55hd, except that deleting your account ends your access to the platform.
How We Secure Your Data
55hd uses multiple layers of technical and organisational controls to protect your information:
- TLS 1.3 encryption for all data in transit between your device and our servers
- AES-256 encryption for sensitive data at rest, including identity documents
- Passwords hashed using bcrypt — we cannot read your password even internally
- Two-factor authentication available on your account settings page
- Access to player data limited to staff with a verified operational need; all access is logged
- Regular independent security audits and penetration tests
If a security incident affects your personal data, we will notify you within 72 hours of discovering the breach, explaining what happened and what steps we have taken.
Players Under 18
55hd is strictly for players aged 18 and over. We do not knowingly collect or store personal data from anyone under 18. Age is verified at registration and again during KYC before the first withdrawal is processed.
If you believe a minor has registered an account, contact us immediately at [email protected]. We will investigate and close the account within 24 hours, deleting all associated data.
Updates to This Policy
We may update this privacy policy when our practices change or regulations require it. When we make a material change, we will post a notice on the 55hd homepage and send registered players an email at least 7 days before the new policy takes effect.
The "Last updated" date at the top of this page always shows the most recent revision. Continuing to use 55hd after the effective date means you accept the updated policy.
Get in Touch
For any question about how 55hd handles your personal data — or to exercise any of the rights listed above — reach out through these channels:
- Email: [email protected]
- Live chat: available 24/7 from every page on 55hd.ws
- Response time: Privacy requests are answered within 30 calendar days. General support queries within 24 hours.
Please include "Privacy Request" in your email subject line and the mobile number linked to your 55hd account so we can locate your records quickly.